5050/5051: Monitoring, Troubleshooting,
and Recovering Messaging Databases using Microsoft Exchange Server 2007
3
day Workshop; Instructor Led
Course Syllabus Note
Due to the dynamic
nature of technical training, some elements of this syllabus are subject
to change.
This workshop teaches
messaging specialists to monitor and troubleshoot an Exchange Server
2007 messaging system. Students will learn how to correlate client and
server issues and resolve those issues. They will also learn how to
monitor systems and create reports from the monitoring data. Students
will learn how to perform full and dial-tone recoveries of a mailbox
server, as well as repair a mailbox database. They will also learn how
to perform a full recovery of Client Access servers, Hub Transport
servers, Unified Messaging servers, and Edge Transport servers.
Audience
The audience for this course includes people with
experience with Exchange Server 2007 or previous versions of Exchange
Sever. These people will have experience installing and configuring
Exchange Server, configuring recipients and mailboxes, and supporting
Exchange Server clients. People coming into the course are expected to
have at least three years experience working in the Information
Technology fieldtypically in the areas of network administration or
Windows Server administrationand one year of Exchange Server
administration experience.
At Course Completion
After completing this workshop, students will be able to:
-
Monitor and troubleshoot client performance and connectivity.
-
Identify and resolve issues related to access of resources and
messages.
-
Monitor and troubleshoot mail flow.
-
Monitor and troubleshoot Mailbox servers.
-
Monitor and troubleshoot external and additional services.
-
Identify trends in a messaging system.
-
Recover messaging databases.
Prerequisites
This workshop requires that students meet the following prerequisites:
o
Fundamental knowledge of network technologies including
DNS and firewall technologies.
o
Experience with the Windows Server 2003 operating system.
o
Experience with Active Directory service in Windows
Server 2003.
o
Experience with managing backup and restore on Windows
Servers.
o
Experience using Windows management and monitoring tools
such as Microsoft Management Console, Active Directory Users and
Computers, Performance Monitor, Event Viewer, and IIS Administrator.
o
Experience using Windows networking and troubleshooting
tools such as Network Monitor, Telnet, and NSLookup.
o
Working knowledge of Exchange Server 2007. For example,
what the different server roles are, how the different server roles
interact, what protocols the server roles use to communicate, what roles
the clients connect to, and how to configure messaging recipients and
Exchange Server 2007 computers.
Microsoft Certified
Professional Exams
This course will help the
student prepare for the following Microsoft Certified Professional exam:
Next Step
To
continue in your technology training, we recommend that you take the
following course after successfully completing this Microsoft course:
Course Outline
Recovering Messaging Databases
After completing this module, students will be able to recover messaging
databases.
Lessons
|
|
Overview of Database Recovery Scenarios |
|
|
Recovering a Messaging Database Using Dial-Tone
Recovery |
Lab: Recovering Messaging Databases in Exchange Server
2007
|
|
Performing a Storage Group Backup |
|
|
Performing a Dial-Tone Recovery |
|
|
Repairing a Damaged Database |
After completing this module, students will be able to:
|
|
Describe messaging database recovery scenarios. |
|
|
Recover a messaging database using dial-tone
recovery. |
Preparing for and Recovering from Mailbox Server Failures
After completing this module, students will be able to prepare for and
recover from Mailbox server failures.
Lessons
|
|
Preparing for a Mailbox Server Recovery |
|
|
Recovering Mailbox Servers Overview |
Lab: Preparing for and Recovering from Mailbox Server
Failures
|
|
Performing a Mailbox Server Backup |
|
|
Recovering a Mailbox Server |
|
|
Recovering Mailbox Server Data |
After completing this module, students will be able to:
|
|
Prepare for a Mailbox server recovery. |
|
|
Recover Mailbox servers. |
Preparing for and Recovering from Non-Mailbox Server Failures
After
completing this module, students will be able to prepare for and recover
from non-Mailbox server failures.
Lessons
|
|
Preparing for a Non-Mailbox Server Recovery |
|
|
Recovering Non-Mailbox Servers |
Lab: Preparing for and Recovering from Non-Mailbox Server
Failures
|
|
Performing a Non-Mailbox Server Backup |
|
|
Restoring a Client Access Server Certificate |
|
|
Restoring a Hub Transport Server |
|
|
Restoring an Edge Transport Server |
After completing this module, students will be able to:
|
|
Prepare for a non-Mailbox server recovery. |
|
|
Recover non-Mailbox servers. |
Introduction to
Exchange Server Monitoring and Troubleshooting
After completing this
unit, students will be able to explain how to monitor Exchange servers
using proactive management tools including Microsoft Operations Manager
(MOM) and explain an Exchange troubleshooting model.
Lab: Introduction to
Exchange Server Monitoring and Troubleshooting
|
|
Developing a
Monitoring and Troubleshooting Process |
After completing this
unit, students will be able to:
|
|
Describe how
this unit provides the basis for the information to be presented
in the other units in the workshop |
|
|
Describe what
MOM is. |
|
|
Provide an
example of efficient troubleshooting logic for Exchange Server
2007. |
|
|
Explain how to
monitor Exchange Servers using MOM. |
Monitoring and
Troubleshooting Client Performance and Connectivity
After completing this
unit, students will be able monitor and troubleshoot mail flow.
Topics
|
|
Overview |
|
|
Tools for
Monitoring Client Performance and Connectivity |
|
|
Process for
Troubleshooting MAPI Clients |
|
|
Process for
Troubleshooting Client Access Server Clients |
Lab: Monitoring and
Troubleshooting Client Performance and Connectivity
|
|
Monitoring
Client Connectivity |
|
|
Troubleshooting
AutoDiscover Issues |
|
|
Troubleshooting
a Client Access Server Issue |
After completing this
unit, students will be able to:
|
|
Identify tools
for monitoring client performance and connectivity. |
|
|
Describe the
process for troubleshooting MAPI clients. |
|
|
Describe the
process for troubleshooting Client Access server clients. |
|
|
Configure
Microsoft Operations Manager (MOM) to monitor client
connectivity issues. |
|
|
Identify the
cause for an Autodiscover issue and resolve the issue. |
|
|
Identify the
cause for a remote client connectivity issue and resolve the
issue. |
Troubleshooting
Access to Resources and Messages
After completing this
unit, students will be able to troubleshoot access to resources and
messages.
Topics
|
|
Overview |
|
|
How Public
Folder Access Works |
|
|
How Calendaring
Works |
|
|
Process for
Troubleshooting Client Access Server Issues |
Lab: Troubleshooting
Access to Messaging Contents
|
|
Troubleshooting
a Public Folder Access Issue |
|
|
Troubleshooting
a Calendaring Issue |
|
|
Troubleshooting
an Outlook Web Access Issue |
After completing this
unit, students will be able to:
|
|
Describe how
public folder access works. |
|
|
Describe how
calendaring works. |
|
|
Explain the
process for troubleshooting client access server issues. |
Monitoring and
Troubleshooting Mail Flow
After completing this
unit, students will be able to monitor and troubleshoot mail flow.
Topics
|
|
Overview |
|
|
Discussion:
Tools for Monitoring Mail Flow |
|
|
Demonstration:
Troubleshooting Message Transport Using Exchange Server 2007
Tools |
|
|
Process for
Troubleshooting Internal Mail Flow |
|
|
Process for
Troubleshooting External Mail Flow |
Lab: Monitoring and
Troubleshooting Mail Flow
|
|
Configuring MOM
to Monitor Message Flow |
|
|
Troubleshooting
Internet E-Mail Delivery |
|
|
Troubleshooting
Spam Filtering |
|
|
Troubleshooting
Outbound Internet E-mail Delivery |
After completing this
unit, students will be able to:
|
|
Identify tools
for monitoring mail flow. |
|
|
Describe how to
troubleshoot message transport using Exchange Server 2007 tools. |
|
|
Describe the
process for troubleshooting internal mail flow. |
|
|
Describe the
process for troubleshooting external mail flow. |
|
|
Configure
Microsoft Operations Manager (MOM) to monitor message flow. |
|
|
Identify and
resolve the reason that messages are not being delivered to and
from the Internet. |
|
|
Identify and
resolve the cause for spam filters blocking messages. |
Monitoring and
Troubleshooting Mailbox Servers
After completing this
unit, students will be able to monitor and troubleshoot mailbox servers.
Topics
|
|
Overview |
|
|
Tools for
Monitoring and Troubleshooting Mailbox Servers |
|
|
Process for
Troubleshooting Mailbox Servers |
|
|
Demonstration:
Troubleshooting Mailbox Server Performance Issues |
Lab:
Monitoring and Troubleshooting Mailbox Servers
|
|
Configuring the
monitoring of Mailbox servers |
|
|
Troubleshooting a
Mailbox Logon Issue |
|
|
Troubleshooting a
Hard Disk Failure |
|
|
Troubleshooting a
Mailbox Database Mounting Issue |
After completing this unit,
students will be able to:
|
|
Identify the tools
for monitoring Exchange Mailbox servers. |
|
|
Implement a process
for troubleshooting Exchange Mailbox servers. |
|
|
Describe the
guidelines for resolving performance issues for Exchange Server
roles. |
|
|
Configure Microsoft
Operations Manager (MOM) to monitor Mailbox servers. |
|
|
Identify the cause
for users not being able to log on to their mailboxes and resolve
the issue. |
|
|
Identify the
reasons why a mailbox store cannot be mounted and resolve the issue. |
|
|
Identify the
reasons why a user cannot access a message and resolve the issue. |
Monitoring and
Troubleshooting External and Additional Services
After completing this unit,
students will be able to monitor and troubleshoot external and additional
services.
Lessons
|
|
Overview |
|
|
Discussion:
External and Additional Services Required by Exchange Server 2007 |
|
|
External Services
Required for Unified Messaging in Exchange Server 2007 |
|
|
Monitoring External
Services with MOM 2005 |
Lab: Monitoring and
Troubleshooting External and Additional Services
|
|
Configuring the
Monitoring of External Services |
|
|
Troubleshooting an
External Services Dependency for Exchange Server 2007 |
|
|
Discussion: Impact
of External and Additional Services on Exchange Environments |
After completing this unit,
students will be able to:
|
|
Identify external
and additional services that Exchange Server 2007 requires. |
|
|
Identify external
services required for Unified Messaging in Exchange Server 2007. |
|
|
Identify the MOM
2005 tools for monitoring external services. |
|
|
Configure
monitoring for external services required for Exchange Server 2007. |
|
|
Identify why
Exchange Server 2007 services failed to start and resolve the issue. |
|
|
Troubleshoot
scenarios in which the failure of external services results in
Exchange Server 2007 failures. |
Identifying Trends in a
Messaging System
After completing this unit,
students will be able to identify and address trends in a messaging system.
Topics
|
|
Overview |
|
|
Tools for
Identifying Trends in a Messaging System |
|
|
Exchange Server
2007 Management Pack MOM Reports |
|
|
Discussion:
Information Required to Identify and Resolve Trends |
Lab: Identifying Trends
in a Messaging System
|
|
Evaluating
Messaging Reports |
|
|
Recommending
Configuration Changes |
After completing this unit,
students will be able to:
|
|
Describe tools for
identifying trends in a messaging system. |
|
|
Describe the
monitoring reports available with the Exchange Server 2007
Management Pack. |
|
|
Apply
considerations for identifying and addressing trends. |
|
|
Analyze monitoring
reports to identify trends. |
|
|
Create proposals
for addressing identified trends. |
|
